The Spectrum Secure Delivery App allows you to access your answering service or call center messages securely and efficiently on your smartphone and tablet devices. In addition, it provides a way to communicate securely with your associates who are also running the Spectrum Secure Delivery App.
When your answering service has a message for you, a notification will be sent to your device. The notification may optionally contain parts of the message that are not subject to privacy restrictions. To view the full message, you open the Secure Delivery App and login to the answering service.
To ensure conformance to security standards set forth by the HITECH Act of 2009, all communication between the App and the server at your answering service is encrypted. The messages themselves are not physically stored on your device.
From within the App, you can optionally mark a message as ‘In-Process’ or ‘Completed’ (more on this later). You can also send a reply to the answering service if further action on a message is required on their part; otherwise, no further interaction with the service is necessary. The App also allows you to forward the message within a ‘Note’ to one or more of your associates. ‘Notes’ are the name given to text messages that you exchange with your associates who also use the Secure Delivery App. This communication is also encrypted and conforms to the same security standards as your answering service messages.
The Spectrum Secure Delivery App has an ‘Options’ section that allows you to customize certain behavior of the app. Within the ‘Options’ section you can preset short phrases for use in replies or notes, thus saving time when processing messages and communicating with associates. You can also control how long completed messages and notes remain view able , as well as the auto-logoff settings.
The App can be downloaded to Apple and Android devices from their respective online stores, and can be used on other devices, such as a Windows 8 phone, by accessing it through the phone’s Web browser. The Secure Delivery App can also be run on a desktop computer using a web browser such as Internet Explorer, Firefox, Chrome and Safari.