HOW ASTRO COMMUNICATIONS, INC. IS RESPONDING TO THE CORONAVIRUS PANDEMIC:
Upon learning of the coronavirus spread to our local area, and from the request of Ky Governor Andy Beshear, Astro Communications, Inc. has been operating with an abundance of caution in an effort to protect the health and well-being of our employees as well as their families. We are committed to taking any and all measures that will help slow the spread of the virus and ensure that our call center does not become a source of community spread. Currently, our top concern is taking steps to ensure our staff does not contract the virus as we know COVID-19 can pose a deadly threat to seniors and those with pre-existing conditions. We care deeply about our employees and are equally concerned about protecting their potentially vulnerable family members
CDC regulations and precautions are posted throughout the office and through our company portal for our staff to review. For employees coming into the office, Astro has implemented new office policies to ensure that every area of the office is sanitized regularly. Currently, more than 75 percent of our Call Specialist trained staff have the ability to work from home. Astro has instructed everyone with a home computer to work from home for the foreseeable future Astro has instructed any employee who does not have a home computer not to come to work if they have any symptoms or have been in close contact with someone known to have COVID-19. During this unprecedented time, the safety of our employees is our highest priority, so we are working to reassess our existing attendance policies.
In addition to taking measures to protect our staff, Astro is also fully committed to providing telephone support for all of our clients located in areas of the country that have been greatly impacted by the spread of COVID-19. We know that some funeral homes and durable medical equipment providers are on the front lines of this pandemic, responding to calls for those who were infected with the virus. Others are dealing with issues such as short staffing due to employee illness and an increased number of inquiries from the public.
Astro Communications, Inc. will continue to monitor the situation and provide updates on our web site and other social media platforms. We will continue to operate during this crisis and are here to help our clients in any way possible.
May God bless you during this time.
Marc & Mitzy Kaiser